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Privacy & Cookie Policies

Effective date: 10/7/2025

 

Privacy Policy 
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This Notice explains how Luminar Health NM LLC (“LHNM”) collects and processes your Personal Data. Each time you use our Site, the current version of this Notice will apply. Accordingly, whenever you use our Site, you should check this Notice and review any changes since the last version. This Notice is applicable to all Site visitors, registered users, and all other users of our Site.

 

“Personal Data” is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, any identification number, location data, online identifier or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.

 

Luminarhealthnm.com (the “Site”) is a website for the users and clients of LHNM. By visiting the Site, you acknowledge that you have read and understood the processes and policies referred to in this Notice.

 

Who Are We?

For the purposes of the General Data Protection Regulation (the “GDPR”), the Data Controller is Luminar Health NM LLC registered in New Mexico with a mailing address of 6082 Via De Los Arboles, El Paso TX 79932.

 

How To Contact Us

If you have any questions or concerns about this Notice, please contact us by sending a mail to info@luminarhealthnm.com or by mail to 6082 Via De Los Arboles, El Paso TX 79932.

 

How We Collect and Use Personal Data

 

Personal Data That You Provide to LHNM

We may collect and process personal information that you choose to provide to us directly through our website, forms, scheduling tools, or other communication channels.

  • For patients: When you submit a request or referral through our website, we may collect information such as your full name, date of birth, phone number, email address (optional), preferred language, location of residence, preferred method of contact, best time to contact you, type of support you are seeking (for example, community health worker, doula, or other services), and information about who is making the referral (for example, yourself, a friend or family member, or a healthcare provider).

  • For providers, organizations, and healthcare professionals: When you sign up for a consultation with LHNM through third-party links such as Calendly or social media, we may collect your first name, last name, email address, and any other information you choose to provide as part of the meeting request. During follow-up consultations or intake meetings, additional professional information may be collected to better understand your practice, organization, or service offerings.

  • Use of website tools and platforms: Our website is hosted on Wix, which may collect limited technical and usage information to help us maintain and improve our Site’s functionality. We may also use third-party scheduling and communication tools, such as Calendly or email service providers, to manage bookings and interactions. In the future, we may integrate additional tools to support continued user success. Should such integrations occur, we will update this Privacy Policy to reflect the nature and purpose of that data use.

 

Providing your personal information is voluntary; however, certain information may be necessary for us to respond to your request or provide specific services. We may use Personal Data that you provide directly to us for the following purposes:

  • To fulfill your request or provide services: We use your information to respond to inquiries, connect you with the right type of support, or deliver the services you’ve asked for.

  • To coordinate events or programs: If you register for an event, consultation, or service, we use your details to organize your participation and share relevant information or materials.

  • To communicate and stay connected: With your consent, we may send newsletters, updates, or other helpful information about our work and related programs.

  • To answer questions and offer guidance: We use your contact information to respond to your questions and provide assistance or follow-up support.

  • To share information about related services: We may let you know about other programs, events, or resources that are similar to those you’ve already expressed interest in—unless you tell us you’d prefer not to receive such updates.

  • To keep you informed about important changes: We may contact you regarding updates to our services, programs, or policies.

  • To improve your experience: We use information to ensure our website, materials, and communications are accessible and work smoothly across devices.

We are committed to handling your information responsibly and for the purposes described above, in line with applicable privacy laws and ethical care standards.

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Personal Data LHNM Collects From You

About each of your visits to the Site we will automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and

  • Location information

 

We will use Personal Data that we have collected about your use of our Site:

  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • to improve our Site to ensure that content is presented most effectively for you and your computer.

  • as part of our efforts to keep our Site safe and secure.

  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

  • to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

 

Non-Personal Data Collected By Visiting This Site

We collect information that is sent to us automatically by your web browser and we may use this information to generate aggregate statistics about visitors to our Site, including, without limitation:

  • IP addresses

  • Browser type and plug-in details

  • Device type (e.g., desktop, laptop, tablet, phone, etc.)

  • Operating system

  • Local time zone

 

We may use non-Personal Data for various business purposes such as providing customer service, fraud prevention, market research, and improving our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings.

 

When We Share And Who Can Access Your Personal Data

We treat your Personal Data with the highest level of confidentiality and only share it when necessary, lawful, and consistent with our duty of care. We will only process or disclose your information under one or more of the following conditions:

  • With your consent: When you have provided clear permission for us to do so. You may withdraw your consent at any time.

  • To perform a contract or service: When processing is necessary to fulfill our agreement with you or to take steps at your request prior to entering into a contract.

  • To comply with legal or regulatory obligations: When required to do so by applicable law, court order, or governmental authority.

  • To protect vital interests: When it is necessary to safeguard your health, safety, or the safety of another individual.

  • For legitimate organizational interests: When necessary for our legitimate operational purposes—such as maintaining secure systems, managing our services, or improving user experience—provided these interests do not override your fundamental rights and freedoms.

 

We may share your Personal Data with the following trusted parties, always under strict confidentiality and data protection safeguards:

  • Qualified professionals, partners, or service providers who assist us in coordinating or delivering requested services, such as health or community support providers.

  • Technical and operational vendors who support the functioning of our website and systems, including data hosting, maintenance, analytics, or communication tools.

  • Analytics or search service providers who help us understand and improve the performance of our website.

  • Authorized third parties involved in a business transition (such as a merger, reorganization, or asset transfer), where your Personal Data may form part of the transferred assets, subject to confidentiality agreements and applicable legal protections.

 

We only engage third parties who can demonstrate compliance with appropriate technical and organizational security measures and who commit to processing Personal Data solely in accordance with our instructions and applicable data protection laws.

 

Selling Your Personal Data

We will never sell your Personal Data to third parties.

 

Security

LHNM secures your personal information from unauthorized access, use, or disclosure to the industry standard. When personal information is transmitted to this or other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

All information you provide to us is stored on secure, HIPAA-compliant systems.

 

Children’s Privacy

Our Sites are not directed to children under the age of 13. If you are not 13 years or older, do not use our Site. We do not knowingly collect Personal Data from children under the age of 13. If we learn that Personal Data of persons less than 13 years-of-age has been collected through our Site, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Data to our Site without your consent, then you may alert us at info@luminarhealthnm.com so that we may take appropriate action to remove the minor’s Personal Data from our systems.

 

How Long We Store Your Personal Data and Right To Deletion

We will store your Personal Data, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed. We may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your Personal Data quickly upon request.

 

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right

  • of free speech, or exercise another right provided for by law;

  • Comply with applicable privacy laws;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

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Cookies Policy 

 

This Cookies Policy explains what Cookies are and how LHNM uses them. You should read this policy so you can understand what type of cookies we use, or the information we collect using Cookies and how that information is used.

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

 

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use.

 

Type of Cookies We May Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

 

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies
Administered by: Us

Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

  • Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

  • Targeting and Advertising Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to you. These Cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.

 

Your Choices Regarding Cookies

If you prefer to avoid the use of Cookies on the Website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

 

If you do not accept Our Cookies, you may experience some inconvenience in your use of the Website and some features may not function properly.

 

If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

 

We use services from third parties, which may set their own cookies on your device:

  • Wix.com Ltd. – Website hosting and functionality.

  • Calendly, LLC – Scheduling services to book consultations.

  • Email marketing providers (e.g., MailChimp) – To manage newsletter subscriptions.

  • Analytics tools (e.g., Google Analytics) – To measure traffic and usage.

 

These third parties may collect information about your online activities across websites. Please review their privacy policies for details.

 

Legal Basis for Processing (European Clients & Other Regions)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your personal data collected through cookies and similar technologies based on:

  • Your Consent – For non-essential cookies (e.g., analytics, marketing), we will only set these cookies after you have given clear, affirmative consent via our cookie banner or settings tool.

  • Legitimate Interests – For cookies strictly necessary to operate our website and provide you with requested services.

 

You may withdraw your consent at any time by adjusting your cookie preferences and if for any reason you have difficulty adjusting your Cookies, please email info@luminarhealthnm.com. Withdrawing consent does not affect the lawfulness of processing information before withdrawal.

 

Links to Third Party Sites and Services

Our Sites may contain links to third party websites, applications and services not operated by us. These links are provided as a service and do not imply any endorsement by us of the activities or content of these sites, applications, or services nor any association with their operators. LHNM is not responsible for the privacy policies or practices of any third-party including websites or services directly linked to our service. We encourage you to review the privacy policies of any third-party site that you link from our service.

 

Your Rights

Correction and removal of any of the information that we have about you is incorrect, or you wish to have information (including Personal Data) removed from our records, you may do so by emailing info@luminarhealthnm.com.

 

Opting Out

Additionally, if you prefer not to receive marketing messages from us, please let us know by clicking on the unsubscribe link within any marketing message that you receive, by emailing info@luminarhealthnm.com.

 

Your European Rights

FOR EUROPEAN RESIDENTS ONLY. You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your Personal Data) if we intend to use your Personal Data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Data. You can also exercise the right by emailing info@luminarhealthnm.com.

 

Under European data protection law, in certain circumstances, you have the right to:

  • Request access to your Personal Data. You may have the right to request access to any processing of the Personal Data, the recipients, or categories of recipients with whom the Personal Data has been shared, where possible, the period for which the Personal Data will be stored, the source of the Personal Data, and the existence of any automated decision making.

  • Request correction of your Personal Data. You may have the right to obtain without undue delay the rectification of any inaccurate Personal Data we hold about you.

  • Request erasure of your Personal Data. You may have the right to request that Personal Data held about you is deleted.

  • Object to processing of your Personal Data. You may have the right to prevent or restrict processing of your Personal Data.

  • Request restriction of processing your Personal Data Request transfer of your Personal Data. You may have the right to request transfer of Personal Data directly to a third party where this is technically feasible.

  • Withdraw your consent

In addition, if you believe that LHNM has not complied with its obligations under this Notice or European law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office.

 

You can exercise any of these rights by contacting us at info@luminarhealthnm.com.

 

Transfer of Personal Data Outside of the European Economic Area (“EEA”) and International Users

We are headquartered in the United States. Your Personal Data may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our Site from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. By using our Service, you consent to any transfer of this information.

 

Your Californian Rights

FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Data with third parties. If you reside in California and have provided your Personal Data to LHNM you may request information about our disclosures of certain categories of Personal data to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses:

 

Attn: 6082 Via De Los Arboles, El Paso TX 79932

Changes to this Notice

If we make any material changes to this Notice or the way we use, share or collect personal Data, we will notify you by revising the “Effective Date” at the top of this Notice, prominently posting an announcement of the changes on our Site, or sending an email to the email address you most recently provided us (unless we do not have such an email address) prior to the new policy taking effect.

 

Any changes we make to this Notice in the future will be posted on this page and, where appropriate, notification sent to you by e-mail. Please check back frequently to see any updates or changes to this Notice.

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